An Inventario Municipal product
Residents report issues with a photo and location, book appointments and receive messages from the Council. Your staff manage everything from a single dashboard, on mobile too.
Are you a resident? Sign in to your council's app
It's that simple
No lost phone calls, no paperwork passed from desk to desk: every report reaches the person who can fix it, and residents always know how it is going.
From the app or the browser: type of problem, description, location on the map and photos.
The report is routed to the person or role in charge, manually or automatically by category.
Every status change and every reply from the Council reaches their phone and their inbox.
Who it's for
One organised channel for reports, appointments and messages to residents, with its own coat of arms and details.
Everyone sees what is theirs, deals with it from the street on their phone and replies to residents without revealing their name.
They report a problem, book an appointment and stay informed from their phone, without calling or travelling.
Features
What residents see, with real screenshots of the app, and what council staff use.
A resident spots a broken streetlight or a pothole, opens the app and reports it in a minute: they choose the type of problem, describe it, mark the spot on the map and add photos.
Residents always know what is happening with their report: whether it is pending, in progress or resolved, who is handling it and how the Council has replied.
Residents choose the service, day and time from the available slots, and receive a confirmation and a reminder. No more waiting on the phone.
A planned water outage, the town fair or an appointment reminder: the Council informs its residents and the message reaches their phone instantly.
When they open it, residents see their Council: coat of arms, address, opening hours and phone number, shortcuts to reports, appointments and messages, and links to the council website, the e-government portal (sede electrónica) and the public notice board.
Everything residents send in, organised in one place: reports by status and category, appointment calendar, departments, staff and messages to residents.
Includes
Each report goes to whoever should resolve it: a specific person, a whole role such as the Police or Public Works, or automatically according to its category.
Includes
Council staff resolve reports from the street: they see their own and the unclaimed ones, call the resident, find the spot on the map and reply.
Includes
The name of the officer handling a report never reaches the resident's phone: replies are signed by the Council. And every resident controls their own data from their profile.
Details that make everyday life easier for residents and staff.
Every reply and every message from the Council reaches the resident's phone instantly.
Residents, departments and staff get an email whenever it is their turn to act.
No new passwords: residents sign in with the account they already have, or with their email.
Staff open the location of the report on the map and go straight there.
Each internal role has its own colour, shown in users, reports and routing.
The admin area and the staff inbox adapt to small screens.
Council website, e-government portal and public notice board, one tap away in the app.
Residents can delete their account themselves from their profile.
Tap the version number to see what changed in each update.
Download
One app for every municipality: residents download it, choose their council and get started. It also works in the browser, with nothing to install.
Now live in
Benahadux Almería 
How to get started
We show you the app and the dashboard in action and answer your questions.
Council details and coat of arms, report categories, departments and appointment hours, staff and roles.
Apple and Google require the Council to authorise the app provider. We give you the letter ready to sign.
They download the app, choose their municipality and start using it from day one.
Frequently asked questions
They can download the Buzón Municipal app from the App Store or Google Play, or use it in the browser at app.buzonmunicipal.es. When they open it, they choose their council.
With their email address or their Google or Apple account. To send a report or book an appointment they are asked for their name, mobile number and address, which are saved in their profile for next time.
No. The identity of the staff handling or replying to a report never reaches the resident's device: replies are signed by the Council.
Every person or role a report is routed to sees it in their inbox and receives an email. Unassigned reports appear as "unclaimed", and the first person to claim one takes it.
Send us its details, its coat of arms, the report categories and the departments with their appointment hours, and sign the authorisation letter Apple and Google require to publish the app on its behalf.
Yes. The admin dashboard and the staff inbox are adapted to mobile, with one-tap calls to residents and "Directions".
Request a personalised demo, with no commitment.
Request a demoTell us what your Council needs and we will show you the app and the dashboard in action.
Free initial consultation
Personalised demo, free of charge and with no commitment.
Request sent!
Thank you. We will get back to you as soon as possible. If you prefer, call us on +34 614 065 659.
